Development Coordinator


DATE:  NOVEMBER 12, 2018             

CLASSIFICATION: FULL-TIME                                            



The Trust for the National Mall became an official non-profit partner of the National Park Service, forming the largest public/private partnership in Park Service history.  Our mission is to engage the American public and raise the necessary funds called for in the National Mall Plan to restore the inspirational and iconic National Mall. This effort includes embarking on a national and international campaign to build awareness and widespread support.

The Trust has completed a national design competition for key areas on the National Mall.  The winning designs provide a framework for the Trust to help create a more beautiful, useful and sustainable National Mall, while honoring its historic integrity.    It is now the task of the Trust to fund and build these projects, along with other elements of the National Mall Plan, allowing visitors from across the country and around the world to continue celebrating America’s history, honoring our heroes, exercising their First Amendment rights and immersing themselves in rich educational and recreational opportunities.  


Trust for the National Mall is looking for a hands-on Development Coordinator who will be responsible for coordinating our Salesforce CRM system, including NGO Connect package for Salesforce and Pardot Marketing Automation software.  The Development Coordinator will work with all members of the Development and Marketing teams to support and enhance their use of the database.

S/he will join a dynamic and innovative team to coordinate all aspects of Donor Relationship Management, focusing on database management, training staff, and executing interactive marketing plans. The ideal candidate will have a track record of working for a non-profit utilizing and resolving technical and functional support issues.



  • Work with staff across the organization who use Salesforce, providing training and continued support. Work with them to improve the database to meet their needs and to streamline processes.

  • Oversee day-to-day activities and operations of a customized Salesforce implementation.

  • Serve as front-line fundraiser for online giving, working with development and marketing leadership to plan and implement email solicitation blasts, newsletters, online donation pages, etc.       

  • Develop and maintain reports for various fundraising initiatives, past and present, for staff and leadership utilization and analysis

  • Pull and format variety of donor lists for staff use and collateral, such as for sponsorship materials and annual reports

  • Work with Development team members to support various fundraising programs, such as the Women’s Leadership Committee, individual giving programs, and the annual benefit event. This may include, but is not limited to, RSVPs, registration, and other event support tasks

  • Manage administrative gift processing tasks and procedure. Assist in financial reconciliation for staff leadership and accounting

  • Manage data and oversee data clean-up as needed.

  • Restructure page layout and custom fields in Salesforce to meet new and evolving need

  • Manage vendor relationships and outside consultants related to the database and other technical aspects

  • Develop reports and dashboards for each member of the team to ensure a customized and useful database for all staff

  • Ability to multi-task and juggle several long-term projects alongside many short-term projects


The ideal candidate will have the following experience and qualifications:

  • Bachelor’s Degree required

  • 2-3 years of non-profit experience with Salesforce NGO-Connect or NGO Starter Pack

  • Salesforce Certification a plus

  • Basic HTML a plus

  • Experience integrating automated marketing solutions (like Pardot) with a CRM

  • Demonstrated ability to effectively communicate technical issues and resolve problems

  • Experience documenting and analyzing processes, procedures, and/or policies.

  • Ability to handle full workload and meet deadlines

  • Understanding of nonprofit organizations and fund development needs/priorities



The Trust for the National Mall offers a competitive compensation and benefits package plus a positive work environment, which encourages personal growth and achievement. Please visit our website at for more information about the Trust.

Please submit resume, cover letter and one writing sample to: with ‘Development Coordinator [LAST NAME]’ in the subject line.  Please submit all materials in one document in PDF format if possible. No phone calls please. .